FAQ
What are the payment methods?
For now we only accept Direct bank transfer, Klarna, PayPal and Credit Card (Stripe).
I placed an order. When will my package arrive?
Items will be prepared and shipped in 1-2 days, After that, the indicative delivery time is 4-10 working days. Please keep in mind that during the holidays, this time may vary.
I want to change my delivery address
Please contact us immediately at support@surtoys.com and we will make the change for you.
I received a damaged box
The packaging is for protection purposes during transit only. Therefore we are unable to arrange a replacement packaging.
What currency are you using?
All our prices are in $ USD currencies.